Return Policy (EU)

At ACYCA.com , we aim to provide the best shopping experience possible. If you’re not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Eligibility for Returns:

• You have 14 days from the date of delivery to return most new, unopened items for a full refund.

Non-returnable Items:

• Perishable food products, opened health and beauty products, and items without the original packaging are not eligible for returns. This includes products like opened perfume, cosmetics, and food that has been unsealed.

• Hygienic products, including personal care items, opened toiletries, and opened perfume cannot be returned for hygiene reasons.

Return Process:

1. Contact Us: Please email our support team at [Email Address] to initiate a return within 14 days of receiving your order.

2. Return Shipping: Customers are responsible for the return shipping cost unless the item is damaged or defective.

3. Refunds: Once we receive your returned item, we will process your refund, and the amount will be credited to the original payment method.

Exceptions:

• Faulty or damaged items: If you receive a product that is defective or damaged, please contact us immediately for a full return or exchange.

• If the product is opened but still eligible for warranty or damage claims (for perfume, cosmetics, etc.), we will assess the issue based on the circumstances.

Thank you for shopping with us!