Last updated: (05/01/2026)

This page provides access to the legal, regulatory, and transparency information related to the ACYCA website and online store, operated by Tourak Unipessoal Lda, in accordance with applicable European Union and Portuguese laws.

 

1. Company Legal Identification

Tourak Unipessoal Lda
Legal Form: Sociedade Unipessoal por Quotas (Lda)
NIPC / VAT Number: 518939901

Registered Office:
Rua Das Musas N5-2B
1990-165 Lisboa
Portugal

Contact: support@acyca.com

2. Core Legal Documents

The following legal documents govern the use of this website and the contractual relationship between ACYCA and its users and customers:

  • Privacy Policy
    Information on the collection, use, and protection of personal data in accordance with GDPR.
    privacy-policy

  • Cookie Policy (EU)
    Details on the use of cookies and similar technologies in accordance with EU ePrivacy rules.
    cookie-policy

  • Terms of Service
    Governs access to and use of the website and online store.
    terms

  • Refund & Returns Policy
    Explains consumer rights related to withdrawal, returns, and refunds.
    refund-returns

  • Shipping Policy
    Provides information on order processing, delivery, third-party shipping, and cross-border delivery.
    shipping

  • VAT, OSS & Invoicing Information
    Details VAT treatment, OSS rules, B2B reverse charge, and invoicing obligations.
    vat-oss

  • Legal Disclosure / Imprint
    Mandatory legal and corporate information in accordance with EU requirements.
    imprint

3. Consumer Protection & Dispute Resolution

3.1 EU Online Dispute Resolution (ODR)

In accordance with Regulation (EU) No 524/2013, consumers may access the European Commission’s Online Dispute Resolution (ODR) platform for the out-of-court resolution of disputes arising from online contracts:

https://ec.europa.eu/consumers/odr

3.2 Alternative Dispute Resolution (ADR)

In accordance with Directive 2013/11/EU, consumers may also have the right to submit disputes to an approved Alternative Dispute Resolution (ADR) entity.

Further details regarding ODR and ADR procedures are available here:
odr-adr

3.3 Livro de Reclamações Eletrónico (Portugal)

Consumers residing in Portugal may submit complaints through the official Portuguese electronic complaints platform:

https://www.livroreclamacoes.pt

4. Transparency and Compliance Commitment

Tourak Unipessoal Lda is committed to:

  • Transparency in pricing, taxation, and commercial practices

  • Compliance with EU and Portuguese consumer protection laws

  • Lawful and fair processing of personal data

  • Timely and good-faith handling of customer feedback and complaints

5. Updates to Legal Information

We reserve the right to update, amend, or replace any legal documents published on this website in order to reflect:

  • Changes in applicable legislation

  • Regulatory or supervisory guidance

  • Operational or business changes

The most current versions of all legal documents are always accessible through this page.

6. Contact

For legal, compliance, or transparency-related inquiries, please contact:

support@acyca.com