Last updated: (05/01/2026)
This Shipping Policy explains how orders placed on ACYCA, operated by Tourak Unipessoal Lda, are processed, shipped, and delivered, in accordance with applicable European Union and Portuguese consumer protection laws.
1. Company Information
Tourak Unipessoal Lda
Sociedade Unipessoal por Quotas
NIPC / VAT Number: 518939901
Registered Office:
Rua Das Musas N5-2B
1990-165 Lisboa
Portugal
Customer Support: support@acyca.com
2. Shipping Destinations
We currently offer:
Domestic shipping within Portugal
Cross-border shipping to selected destinations, subject to availability
Shipping availability may vary depending on:
Product category
Destination country
Legal, customs, or carrier restrictions
Some products may not be eligible for delivery to certain locations.
3. Order Processing Time
Orders are generally processed after successful payment confirmation
Processing times may vary due to:
Stock availability
Fraud-prevention or security checks
Peak periods or operational constraints
Any processing times displayed on the website are indicative only.
4. Delivery Methods and Carriers
Delivery methods and carriers are selected based on:
Destination
Product type
Weight and volume
Available delivery options are displayed during checkout.
5. Delivery Time Estimates
Portugal: estimated delivery times are shown at checkout
EU / Cross-border: delivery estimates depend on destination and carrier
All delivery times are estimates only and are not guaranteed.
Delays caused by carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control do not constitute a breach of contract.
6. Shipping Costs
Shipping costs are calculated automatically and displayed at checkout
Costs may vary depending on:
Destination
Delivery method
Order size and weight
No additional shipping charges are added after order confirmation.
7. Address Accuracy
Customers are responsible for providing accurate and complete delivery information.
If an order cannot be delivered due to incorrect or incomplete address details provided by the customer, additional costs may be charged where permitted by law.
8. Split Shipments
Orders may be shipped in multiple packages when necessary, for example:
Products stored in different locations
Special handling or packaging requirements
Customers will not be charged additional shipping fees unless clearly communicated in advance.
9. Third-Party Delivery Services
Order delivery may be carried out by independent third-party logistics or delivery service providers.
While delivery operations may be performed by such third parties, Tourak Unipessoal Lda remains the contractual seller and the primary point of contact for the customer, in accordance with applicable consumer protection laws.
10. Perishable and Restricted Goods
10.1 Perishable Goods (Groceries)
Certain food and perishable items may be available only for domestic delivery within Portugal
Availability and delivery eligibility are indicated during checkout
10.2 Perfumes and Sealed Goods
Perfumes and fragrances may be subject to transport or safety restrictions
International delivery of such items may be limited or unavailable
11. Customs, Duties, and Taxes (Non-EU)
For deliveries outside the European Union:
Shipments may be subject to customs inspections
Import duties, taxes, or fees may be imposed by local authorities
Unless explicitly stated otherwise, such charges are the responsibility of the customer.
12. VAT for EU Orders
For orders delivered within the European Union:
VAT is calculated in accordance with applicable EU VAT rules
The final VAT amount is displayed before order confirmation
Further details are available on the VAT / OSS page.
13. Delivery Issues, Damage, or Loss
If an order arrives:
Damaged
Incomplete
Incorrect
Customers must notify us without undue delay at support@acyca.com and provide reasonable evidence (such as photographs of the packaging and products).
We will assess the issue and provide an appropriate solution in accordance with applicable law.
14. Failed or Refused Deliveries
If delivery fails due to:
Incorrect or incomplete address information provided by the customer
Unjustified refusal to accept delivery
We reserve the right to deduct reasonable costs incurred for return shipping or re-delivery, where permitted by law.
15. Cross-Border Returns
Cross-border orders remain subject to our Refund & Returns Policy.
Return shipping costs, timelines, and procedures may vary depending on the destination and product type, without prejudice to statutory consumer rights.
16. Force Majeure
We are not responsible for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:
Carrier disruptions
Customs delays
Extreme weather conditions
Natural disasters or other force majeure events
17. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in operations, carriers, or legal requirements.
The most current version will always be published on this page.
18. Contact
For questions regarding shipping or delivery, please contact: