Last updated: (05/01/2026)

These Terms of Service (“Terms”) govern access to and use of the ACYCA website and online store, operated by Tourak Unipessoal Lda (“Company”, “we”, “us”, “our”).

By accessing or using this website, placing an order, or creating an account, you agree to be bound by these Terms.

1. Company Information

Tourak Unipessoal Lda
Sociedade Unipessoal por Quotas
NIPC / VAT Number: 518939901
Registered Office:
Rua Das Musas N5-2B
1990-165 Lisboa
Portugal

Contact: support@acyca.com

2. Scope and Purpose

These Terms apply to:

  • All visitors and users of the ACYCA website

  • All purchases made through the online store

  • All related services, content, and communications

If you do not agree with these Terms, you must not use the website or place orders.

3. Eligibility and User Obligations

By using this website, you confirm that:

  • You are legally capable of entering into a binding contract

  • You provide accurate, complete, and up-to-date information

  • You will not use the website for unlawful, fraudulent, or abusive purposes

  • You are responsible for maintaining the confidentiality of your account credentials

4. Products and Information

We offer groceries, perfumes, and consumer goods for sale.

  • Product descriptions, prices, and images are provided in good faith

  • Images are for illustrative purposes only

  • Packaging, labels, or minor specifications may vary without affecting product conformity

  • Availability is subject to stock levels

5. Prices, Taxes, and VAT

  • Prices are displayed clearly and, unless stated otherwise, include VAT

  • Applicable VAT is calculated according to EU and Portuguese law

  • VAT treatment for cross-border EU sales and B2B customers is described on the VAT / OSS page

  • Final prices are shown before order confirmation

6. Orders and Contract Formation

  • An order constitutes an offer to purchase

  • A binding contract is formed only after we accept the order and payment is authorized

  • We reserve the right to refuse or cancel orders in cases of:

    • Pricing or stock errors

    • Suspected fraud or abuse

    • Legal or regulatory requirements

If an order is cancelled after payment, any amounts paid will be refunded in accordance with applicable law.

7. Payments

  • Payments are processed through secure third-party payment service providers

  • We do not store full payment card details

  • Accepted payment methods are displayed at checkout

8. Delivery and Shipping

  • Delivery options, costs, and estimated delivery times are shown at checkout

  • Delivery times are indicative and not guaranteed

  • Delays caused by carriers, customs, force majeure, or circumstances beyond our control do not constitute a breach of contract

Further details are available in the Shipping Policy.

9. Right of Withdrawal and Returns

Consumers located in the EU have a statutory right of withdrawal in accordance with EU law.

  • Conditions, procedures, exceptions, and refunds are governed by our Refund & Returns Policy

  • This includes specific rules for sealed goods (perfumes) and perishable goods (food items)

10. Account Suspension and Termination

We reserve the right to suspend or terminate user accounts where:

  • These Terms are violated

  • Fraudulent or abusive behavior is detected

  • Use of the website poses legal or security risks

This does not affect any rights or obligations accrued prior to termination.

11. Intellectual Property

All content on the website, including:

  • Texts

  • Images

  • Logos

  • Trademarks

  • Design elements

is protected by intellectual property laws and may not be copied, reproduced, or used for commercial purposes without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error-free operation of the website

Nothing in these Terms limits liability where such limitation is not permitted under applicable law, including mandatory consumer protections.

13. Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection laws (GDPR).

14. Governing Law and Jurisdiction

These Terms are governed by Portuguese law.

Without prejudice to mandatory consumer rights, any disputes shall be subject to the jurisdiction of the competent courts of Portugal.

15. Changes to These Terms

We may update these Terms from time to time to reflect legal, technical, or operational changes.

The latest version will always be published on this page.

16. Contact

For questions regarding these Terms, please contact:

support@acyca.com